Frequently Asked Questions About Membership Toolkit


Why should I create a Membership Toolkit account?


Membership Toolkit is the primary means of communication for the St. Susanna PTO. The platform is the basis of our website. This system allows you to sign up for volunteer opportunities, access Class and Homeroom Message Boards, search our student directory and more – in just a few simple online steps. Room parents also will use this system to communicate throughout the year.


I don’t know the name of my child’s teacher yet. Can I still create an account?


Yes! If you are a new family to St Susanna, you will receive an email inviting you to join Membership Toolkit before the school year begins. Open the link and register at that time! Once homeroom Teachers are announced, the PTO will add your child(ren)’s homeroom for you.


Should my spouse/partner have a separate account? What if we want separate accounts?


When possible, we recommend creating a single account so that all information including volunteer signups and directory information is stored in one place. When a primary user creates an account, there is a space to invite other email addresses to access the account. This secondary user will have his or her own login information but also have access to the family account, be listed in the directory and receive communications from your child’s room parents and the PTO. Both adults on the account will be able to sign up for volunteer opportunities and access Message Boards for that student. Only two adults can be listed on one Membership Toolkit account.

For divorced or separated families, one family record can list two separate address and contact details – or each adult can register individually and be listed separately in the student directory. 


Help! I can’t access the student directory!


In order to access the student directory, you must have a Membership Toolkit account. If you have more than one child at St Susanna, you only need to create an account one time to have access to the student directory.


I changed my email address. How do I update my Membership Toolkit login?


To update your email address, log in to or the Membership Toolkit App and go to your Account Profile . Select the Access tab and complete the information in the "Invite Others" section to invite another email address to access to your Account Profile. This is where you will put your new email address, but be sure to use your current password. Then, click "send invite” to receive an email at your new email address. Just click on the link in that email to confirm your new email address then you will be directed to select a password for your new email address.


You can go back and delete your original email address by logging in with your new email address, going to your Account Profile once again, and removing the old login email address from the record.


How can I change my password?


There are two ways to change your password –


If you are able to log in to your account:  click on My Profile. This will take you to the Profile Menu where you can manage most everything about your account, including changing your password.


If you can’t remember your password:  click on “I forgot my password” from the login page. The system will ask you to enter your email address and will send an email with a URL link to reset your password.


Is there a mobile app for my phone?


The Membership Toolkit App is available for free in the Apple Store and in Google Play. Just search for “MembershipToolkit” and look for the Membership Toolkit icon. Once you download the app, you’ll have access to our student directory and PTO calendar. You’ll also be able to sign up for volunteer opportunities and access Class and Homeroom Message Boards.

If you are a first time user or an inactive user and cannot access your account, please contact the Student Directory & Technology Chair, Rosemary Pearson via email. 


What if I don’t want my personal information visible to other users?


You can select which information is visible to other users when you register – and you can change it at any time. Even if you don’t want your information seen by others, you’ll still want to register so you can receive communication from your child’s room parents as well as receive the PTO-Newsletter to stay up to date on everything happening at our school.


I still have questions. Can you help?


We’re happy to help anytime. Please contact our Student Directory and Technology Chair, Rosemary Pearson via email.